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Freemax Galex 2 Warranty and After Sales Checklist 2026
Published 2026 · VapeWholesaleHub trade desk
Warranty and after sales handling define the long term reputation of a Galex 2 line.
Between the factory gate and the retail shelf, warranty and after sales is where most of the value on the Galex 2 is either created or lost.
A written internal standard for warranty and after sales makes onboarding new account managers far quicker and reduces avoidable errors.
Why warranty and after sales matters on the Galex 2
A clear dead on arrival policy removes friction for retail partners.
A written internal standard for warranty and after sales makes onboarding new account managers far quicker and reduces avoidable errors.
Spare parts availability matters more than warranty length in practice.
Reference specification
| Item | Value |
|---|---|
| Model | Galex 2 |
| Brand | Freemax |
| Category | Vape Devices |
| Battery | 650 mAh |
| Output range | 12-40 W |
| Capacity | 3.0 ml |
| Charging | USB-C fast charge |
| Coil options | 0.6 / 0.8 / 1.0 ohm |
| Carton quantity | 50 units |
Tracking return reasons feeds directly into the next sourcing decision.
Practical notes for buyers
Shops that receive a short briefing on warranty and after sales convert noticeably better than shops that only receive stock.
Consistency across batches matters more than peak performance for Galex 2, and warranty and after sales is where inconsistency first appears.
Checklist
- Log sell through by account for the first eight weeks.
- Check carton quantities against the commercial invoice line by line.
- Verify that artwork matches the approved compliance template.
- Retain one sealed sample carton from every batch for reference.
- Request batch photographs and a packing list prior to shipment.
- Keep certificates current and filed against the exact model name.
Commercial terms
Commercial terms are usually agreed in three parts: a deposit on confirmation, a balance before shipment and a stated validity window.
Payment history is the single most reliable route to better terms, more than total annual volume.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (52 units) | Tier 1 | 7-12 days |
| Pallet (1452 units) | Tier 2 | 7-12 days |
| Container (18914 units) | Tier 3 | 21-30 days |
Frequently asked questions
What warranty applies to Galex 2?
Most suppliers cover manufacturing defects for a defined period, excluding consumables and physical damage.
Do you support long term supply agreements?
Yes, rolling agreements with defined review points work better for both sides than rigid annual commitments.
How quickly can a repeat order be produced?
For established configurations production typically runs two to four weeks, with transit on top depending on the chosen method.
What happens if a batch fails inspection?
The agreed procedure normally covers replacement of affected units or credit against the next order, documented before shipment.
Final word
If only one thing changes after reading this, let it be the habit of checking warranty and after sales before reordering.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.
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