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Freemax Starre Pro Returns and Credit Notes for Bulk Buyers

Published 2026 · VapeWholesaleHub trade desk

A clear returns and credit process on Starre Pro protects the relationship when something goes wrong.

Between the factory gate and the retail shelf, returns and credit notes is where most of the value on the Starre Pro is either created or lost.

A written internal standard for returns and credit notes makes onboarding new account managers far quicker and reduces avoidable errors.

Why returns and credit notes matters on the Starre Pro

Distinguish between a defect claim and a change of mind before agreeing any action.

Retail staff rarely ask about returns and credit notes directly, but their questions almost always lead back to it.

Credit notes should reference the original invoice line to keep accounting clean.

Reference specification

Agreeing who pays return freight in advance avoids most disputes.

Practical notes for buyers

Where two suppliers look identical on price, returns and credit notes is usually the variable that separates them over a full year.

Freight consolidation changes the answer to returns and credit notes at container scale, which is why small and large buyers reach different conclusions.

Checklist

• Check carton quantities against the commercial invoice line by line.
• Review the reorder point after one full selling cycle.
• Record the arrival condition with photographs on the day of delivery.
• Verify that artwork matches the approved compliance template.
• Request batch photographs and a packing list prior to shipment.
• Log sell through by account for the first eight weeks.

Commercial terms

Freight terms should be named explicitly, because an unclear incoterm is the fastest way to lose a relationship.

Freight terms should be named explicitly, because an unclear incoterm is the fastest way to lose a relationship.

Frequently asked questions

Who pays return freight on a Starre Pro defect claim?

For confirmed defects the supplier normally covers it; agreeing this in writing before shipment prevents arguments.

Can several models be mixed in one shipment?

Yes, mixing models and flavours within a carton or pallet is common and usually helps first time buyers test demand.

Is documentation provided for customs?

Commercial invoice, packing list and the relevant certificates are supplied; the importer's broker handles the declaration.

Can packaging be adjusted for our market?

Artwork localisation is straightforward; structural changes need larger volumes and a longer lead time.

Final word

None of this is complicated, but it does need to be written down and reviewed on a schedule.

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