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Returns and Credit Notes Guide for Freemax Rexa GT
Published 2026 · VapeWholesaleHub trade desk
A clear returns and credit process on Rexa GT protects the relationship when something goes wrong.
Distributors reviewing their Rexa GT range usually find that returns and credit notes explains most of the variance in results between accounts.
Consistency across batches matters more than peak performance for Rexa GT, and returns and credit notes is where inconsistency first appears.
Why returns and credit notes matters on the Rexa GT
Distinguish between a defect claim and a change of mind before agreeing any action.
Retail staff rarely ask about returns and credit notes directly, but their questions almost always lead back to it.
Credit notes should reference the original invoice line to keep accounting clean.
Reference specification
| Item | Value |
|---|---|
| Model | Rexa GT |
| Brand | Freemax |
| Category | Vape Devices |
| Battery | 650 mAh |
| Output range | 5-80 W |
| Capacity | 1.0 ml |
| Charging | Magnetic dock |
| Coil options | 0.6 / 0.8 / 1.0 ohm |
| Carton quantity | 50 units |
Agreeing who pays return freight in advance avoids most disputes.
Practical notes for buyers
Shops that receive a short briefing on returns and credit notes convert noticeably better than shops that only receive stock.
Documentation is not paperwork for its own sake; on returns and credit notes it is the difference between a clean clearance and a delayed one.
Checklist
- Confirm the exact configuration in writing before the deposit is paid.
- Record the arrival condition with photographs on the day of delivery.
- Review the reorder point after one full selling cycle.
- Keep certificates current and filed against the exact model name.
- Verify that artwork matches the approved compliance template.
- Agree in advance who pays for return freight on a defect claim.
Commercial terms
Commercial terms are usually agreed in three parts: a deposit on confirmation, a balance before shipment and a stated validity window.
Freight terms should be named explicitly, because an unclear incoterm is the fastest way to lose a relationship.
| Volume tier | Indicative unit level | Lead time |
|---|---|---|
| Carton (97 units) | Tier 1 | 21-30 days |
| Pallet (1190 units) | Tier 2 | 30-45 days |
| Container (16604 units) | Tier 3 | 14-21 days |
Frequently asked questions
Who pays return freight on a Rexa GT defect claim?
For confirmed defects the supplier normally covers it; agreeing this in writing before shipment prevents arguments.
What happens if a batch fails inspection?
The agreed procedure normally covers replacement of affected units or credit against the next order, documented before shipment.
Can packaging be adjusted for our market?
Artwork localisation is straightforward; structural changes need larger volumes and a longer lead time.
Is documentation provided for customs?
Commercial invoice, packing list and the relevant certificates are supplied; the importer's broker handles the declaration.
Final word
Start with one change, measure it over a quarter, then decide whether it deserves to become policy.
Trade enquiry
Quotations, samples and artwork files are available on request. Please state model, quantity per SKU, destination and target delivery window.
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